Frequently Asked Questions

How long are shipping times?

Our goal is to offer you the best shipping options no matter where you live.  We deliver to customers across the world every day and strive to provide the best experience possible.

Orders placed in the United States: 
Our suppliers typically ship items within 1 - 5 business days.  From that point, it takes 4 - 14 business days for items to arrive from a carrier of our choice (USPS or UPS).

Orders placed in the United Kingdom, Australia, New Zealand, or Canada: 
International orders may require additional processing time as we may need to consolidate items to one location for shipping.  Our suppliers typically ship items within 3 - 7 business days.  From that point, it takes 14 - 21 business days for items to arrive.

As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.

 

Do you ship internationally?

We ship to anywhere in the United States, United Kingdom, Australia, New Zealand, & Canada.

 

What's your return policy?

Our policy lasts 30 days.  Instead of returning items, you can contact us for a full refund.  Why?  Returns run counter to our emphasis on sustainability: every return has a carbon footprint.  Just tell us what went wrong, send along a pic, and we’ll give you your money back in full.  Then, if possible, you can donate your product to a local charity or recycle it.

 

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product.  Sometimes orders get sent out before we can process the cancelation.  If you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

Do you offer exchanges?

We do not offer exchanges.  However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.